Frequently Asked Questions
Septic / Grease Systems & Wastewater Services
Pronto Environmental Services proudly serves a diverse clientele, from homeowners and businesses to municipalities, aiming to impact every community positively. We see wastewater not as a burden but as a resource and are committed to recycling as much as possible into saleable products. This circular approach benefits our customers and the environment alike. By promoting environmental sustainability, setting new service quality benchmarks, and striving for unmatched customer satisfaction, we're poised to initiate a paradigm shift in the septic and grease waste management industry.
Residential
What are your operating hours?
Our regular hours are 9 AM to 5 PM, Monday through Friday. However, emergency services are accessible 24/7.
What could be causing my toilet to flush slowly?
A sluggish toilet flush could be a sign of a clogged pipe, obstructed vent, or issues with the septic system.
What could be the cause of indoor odors?
Factors like clogs, full septic tanks, or other septic system problems could cause unpleasant odors inside the house.
How far can your cable reach down the line?
The length of the line our cable can service may vary depending on specific situations. Please get in touch with us for more specific information.
Does someone need to be home during my drain cleaning service?
While it's not mandatory, we recommend that someone be present at home during the service for immediate communication if needed.
Is it required for me to be home during the septic pumping service?
While it's not a strict requirement, we recommend your presence during the service for any necessary immediate communication.
What function does a septic filter serve?
A septic filter prevents solids from entering and potentially damaging your drain field, thus prolonging its life.
What could cause my septic system to back up or clog?
Backups or clogs could be due to excessive solids buildup, pipes obstructing, poor septic tank maintenance, or an issue with the drain field.
Why are there multiple covers on my septic tank?
Multiple covers are typically for different compartments or elements of your septic system, allowing for more precise servicing and inspections.
What does it mean if the area over my septic system is wet?
If the ground above your septic system is wet, it could indicate that your tank is full, or there may be a leak or problem with the drain field.
How can I determine the location of my septic system?
Locating your septic system may require professional assistance, primarily if no records exist. Our team can assist in this process.
What is the extent of excavation involved?
The amount of digging involved varies based on the specific problem and service required. We strive to use the least invasive methods possible.
How can I find out when I last had a septic pumping service?
If you didn't keep track, contacting your service provider may provide this information. In the future, we recommend keeping a record of service dates for reference.
Can you provide services for portable toilets or recreational vehicles?
Yes, we offer waste management services for recreational vehicles and portable toilets.
Is it possible for you to service boats?
Yes, our environmental services also cover boats.
How often should I schedule septic pumping services?
Septic systems need to be pumped every 2-3 years, but this can vary based on the size of your tank, the number of people in your household, and your usage habits.
How much time does a septic system inspection typically take?
Generally, a septic system inspection lasts about two to three hours. However, this could vary depending on the complexity of the system.
Will I need septic pumping service during the septic inspection?
Not necessarily. The need for a septic pumping service during the inspection depends on the current state of your septic system.
How can I ensure the longevity and functionality of my septic system?
Regular maintenance, avoiding disposing of non-biodegradable items or harmful chemicals, and having periodic inspections can help ensure the health of your septic system.
What distinguishes a cesspool, a septic system, and a tight tank?
These are all private sewage disposal systems but differ in design, function, and regulatory requirements. Our team can provide detailed information based on your specific context.
What is the cost to install a new septic system?
The cost can vary significantly based on the type and size of the system, local regulations, and specific site conditions. Contact us for a detailed quote.
What is the extent of your service area?
We cater to a vast number of regions. Please get in touch with us directly or visit our website for a detailed list of our service areas.
Do you offer your services throughout the year?
Absolutely! We offer our services all year round, no matter the season.
Commercial
Do you provide high-pressure vacuum services?
Yes, we provide high-pressure vacuum services to clean and service large and small drain lines effectively.
What size lines can the high-pressure vacuum accommodate?
Our high-pressure vacuum services can accommodate a wide range of line sizes. For specific details, please get in touch with our customer service.
Can you clean grease and sludge buildup on floats and transducers?
Yes, our team is equipped to clean grease and sludge buildup on various components, including floats and transducers.
Can you empty a catch basin containing debris?
Yes, our services include the cleaning and emptying of catch basins, even those filled with waste.
What is a filter?
A drainage or sewage system filter is a device used to remove solid debris and impurities from the wastewater to prevent blockages and protect the system from damage.
Why is my hot water running out way too fast?
This could be due to several reasons, such as a faulty thermostat, sediment buildup, or a water heater tank that needs to be bigger for your needs.
I have low pressure at my faucet; what would cause that?
Low water pressure could be due to blockages in your pipes, problems with your water supply, or issues with the faucet itself, such as a clogged aerator.
Where is the main water shut-off located?
The location of the main water shut-off can vary. Still, it is typically found near the water meter or where the water line enters the building.
Can you handle large weather events?
Yes, we have the resources and expertise to handle significant weather events and provide any necessary clean-up and drainage services.
What is not good to pour down the drain?
Substances like fats, oils, grease, harsh chemicals, and solid objects should not be poured down the drain as they can cause blockages and damage your system.
What can I do to prevent floor drain backups?
Regular maintenance and proper disposal of waste can help prevent floor drain backups. Additionally, installing a backwater valve can also help.
Can you send multiple trucks at the same time?
Yes, we can deploy multiple trucks based on the job's requirements to ensure the task is completed efficiently.
How many gallons does your truck hold?
The capacity of our trucks can vary. Please get in touch with us with specific details about your needs for more accurate information.
Do you have special pricing for contractors?
Yes, we do offer special pricing for contractors. Please reach out to our team for more details.
Do you recommend bacteria? If so, what is that doing, especially if I pump monthly?
Yes, we recommend using bacterial additives in your system. They help break down the waste and can extend the time between necessary pumpings.
What is not good to flush down the toilet?
Non-biodegradable items like wipes, diapers, feminine hygiene products, and excessive toilet paper should not be flushed down the toilet.
How often should I have septic pumping service?
Most commercial septic systems should be pumped every 2-3 years, but the frequency can depend on the system's size and usage volume.
Why pump the whole tank; can't you remove the surface layer?
It's important to pump the whole tank to remove the floating scum layer and the settled sludge at the bottom. Removing only the surface layer wouldn't eliminate the sludge, which can build up over time and cause problems.
How often should I get my outside grease tank serviced?
The frequency depends on the use volume, but we recommend servicing your outdoor grease tank every 1-3 months.
What is a solidified grease blockage, and what can be done to control this?
A solidified grease blockage, often resulting from the combination of fats and high-sugar waste, can cause severe problems in your drainage system. Regular grease trap cleaning and proper waste disposal can help control this.
Do you comply with state and Board of Health regulations requiring service logs?
We strictly adhere to all state and local regulations and maintain comprehensive service logs as required.
How do I keep foreign objects from my grease traps?
Regular cleaning and maintenance and training staff to be mindful of what they dispose of in the sinks can help keep foreign objects out of your grease traps.
Why do I have odors in my kitchen?
Kitchen odors can result from several factors, including a full or improperly maintained grease trap, blocked ventilation, or decaying food waste.
Why is my inside grease trap backing up if you just cleaned it recently?
This could be due to a blockage further down the line or an issue with the outlet pipe or plumbing connected to the grease trap.
How often should I get my inside grease trap serviced?
Inside grease traps generally require more frequent servicing than outside ones, typically every 2-4 weeks, depending on usage.
Will I have a dedicated sales or account manager whom I can call with concerns about my account?
Yes, we assign a dedicated account manager to each client to ensure a smooth and personal customer service experience.
Do you provide an estimated time of arrival on the day of service?
Yes, we communicate an estimated arrival time to our clients on the day of service to help them plan their schedules.
Do you do electronic invoicing?
Yes, we offer electronic invoicing as a convenient and environmentally friendly option for our clients.
Is a purchase order or formal agreement required to secure emergency services?
While a formal agreement is not required for emergency services, we recommend having a service contract in place to expedite service requests.
Is holiday and weekend service available?
Yes, we provide service on holidays and weekends to ensure the uninterrupted operation of your system.
I have multiple locations; can you service them all?
Yes, we can service multiple locations. Please provide details about your locations, and we'll develop a custom service plan.
Are you available 24/7 for emergency service?
Yes, we are available 24/7 to handle emergency services our clients may need.
What do you recommend as preventative maintenance, and how do I know what's right for me?
We recommend regular inspections and cleanings as part of preventative maintenance. Our team can help determine a schedule and services tailored to your needs.
Do you provide automatic recurring maintenance service?
Yes, we offer automatic recurring maintenance service to ensure your systems are regularly serviced and kept in optimal condition.
Municipal
Does your service include alum sludge hauling?
We provide alum sludge hauling as part of our comprehensive waste management solutions.
Can you facilitate a pipeline repair?
Our team is skilled and equipped to facilitate pipeline repairs of various complexities.
Do you offer digester cleaning services?
Yes, we offer digester cleaning as one of our specialized services.
What disposal options do you provide?
We offer a range of waste disposal options, including recycling, composting, and safe disposal at licensed facilities.
Do you service leachate collection lines?
Yes, we provide service for leachate collection lines to help maintain the functionality and longevity of landfill sites.
Can you provide us with portable storage tanks?
We can provide portable storage tanks for temporary storage needs during service or maintenance procedures.
Are your technician's confined space trained and compliant?
All our technicians are trained and certified in confined space work to ensure safe and effective service delivery.
Can you clean grease and sludge buildup on floats and transducers?
Our team is equipped to clean grease and sludge buildup on various equipment, including floats and transducers.
Is there a volume consideration for your services?
We can handle projects of varying sizes and volumes. We have the equipment and workforce to manage both small and large-scale tasks.
Can you clean catch basins to remove excessive trash and debris from stormwater flow?
We provide thorough catch basin cleaning to remove debris and improve stormwater flow.
Can you help bypass pumping during maintenance or repair projects?
We offer bypass pumping services to ensure uninterrupted service during maintenance or pipeline repair projects.
Can you get rid of excessive odor in proximity to basin grates?
We offer odor control solutions to manage and minimize unpleasant smells near basin grates or other areas.
What pipeline maintenance services do you provide?
We offer a full range of pipeline maintenance services, including cleaning, inspection, repair, and preventive maintenance.
What method do you use to service digesters?
Our form of servicing digesters typically involves cleaning, inspection, and maintenance services. The specific process can vary depending on the type and condition of the digester.
Can you handle the large volume hauling needs of a high-volume water treatment plant?
Yes, we are fully equipped and capable of managing high-volume water treatment plants' significant volume hauling needs.
Is a purchase order or formal agreement required to secure emergency services?
While a purchase order or formal agreement is not mandatory for emergency services, we recommend having a service contract in place to ensure a swift response.
Why Trust Pronto Environmental Services?
Expanding Horizons: Western U.S. Partnerships
Real People, Real Help: Accessible Support on the Western U.S.
Fleet Power: Growing Fleet Serving the Western U.S.
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Dedicated to Environmental Compliance in the Western U.S.
24/7 Support: Your Western U.S. Lifeline